Last week, our long-termer crossed 5,000 kilometres. Those who have owned Japanese cars know that most of those brands insisted on you taking the vehicle in for a service once the odometer shows 5,000km. At least that’s how it used to be. Although a minor service, this was purportedly so important that missing it meant forfeiting your car’s warranty. Having known this, I assumed it was time to take the CX-9 for a service. In fact, I was wondering why there was no service reminder light in the display panel. Anyway, I decided to call Mazda and book the CX-9 in for service, but was told the first service is at 10,000 kilometres so I needn’t bring it in. However, I was also told that if the customer wants, Mazda will do an oil change and routine inspection at 5K as well.

Latching on to that offer, I took it to the service centre anyway, as I also wanted to find out how the overall experience and the expenses were like. The appointment system, which Mazda claims is “robust”, allows customers to book their car in either through telephone or online channels. I didn’t have a chance to try this out, as this being a test car, had to be booked through the media relations team.

A typical maintenance service shouldn’t take more than a couple of hours, although our 5,000km service took less than that. There is also an option of express service, which will be completed within an hour. However, these are subject to change based on the nature of service required, and could take much longer if there are additional jobs identified during inspection. Depending on the length of service, customers can avail of the various options offered to them. These include a shuttle service to the nearest metro station, Dubai Taxi, Uber or Careem bookings, or even hiring a rental vehicle at a special discounted rate from Galadari Rent a Car. If your car is broken down, a 24-hour recovery service is also offered.

Irrespective of whether it’s a minor or major service, a 50-point check is performed, and parts will be replaced or cleaned as required. The cost of routine maintenance is relatively low, with 10K, 30K, 50K, 70K, 90K, and 110K services charged at Dh1,023, 20K, 60K, 100K and 140K services charged at Dh1,533 and 40K, 80K, and 120K services costing Dh1,827.

The overall service experience seems to be hassle free and relatively inexpensive. But that’s our opinion. If you are a Mazda customer, and have had a different experience, please do write to us.


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